FAO: EE Staff. Unlimited Data Add-on (30 day)

[Taiwo44]

My total data allowance finished on the 30/4/23, however, I already bought an Unlimited Data Add-on (30 day) & my Unlimited Data Add-on (30 day) was meant to expire on 06/05/23, however, when my total data allowance finished on the 30/4/23, I wasn't able to use the Internet despite the fact that I had already bought an Unlimited Data Add-on (30 day) which was meant to expire on 06/05/23.

Why wasn't I able to finish using my Unlimited Data Add-on (30 day) which was meant to expire on 06/05/23?

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Taiwo44]

Your current balance as of today 11:42 is £0.00. You have unlimited minutes and unlimited texts remaining until 21/05/2023 for your £30 Pack.

You have unlimited data remaining until 30/05/2023 for your Unlimited Data Add-on (30 day).

You have unlimited data remaining until 06/05/2023 for your Unlimited Data Add-on (30 day). Your last top up was £40.00 on 30/04/2023 at 16:24. 

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Hi @Taiwo44 

Thanks for coming here. 

What happens if you try and connect to the internet? 

Have you tried restarting the device?

Leanne.

[Taiwo44]

Hi @Leanne_T.

When I tried to connect to the Internet, I wasn't able to & I didn't restart my device.

[Leanne_T]

Can you try again now after restarting the device and let me know if this works? @Taiwo44 

The data add-on shows as active in the reply from 150. 

Leanne.

[Taiwo44]

Hi @Leanne_T.

I restarted my device, however, on the EE app, it shows that I have two Unlimited Data Add-on's (30 day), both of which, expire on 30/05/23, but before I bought my latest Unlimited Data Add-on (30 day), I already had an Unlimited Data Add-on (30 day) which is meant to expire on the 06/05/23 & I wasn't able to use the Internet despite having an Unlimited Data Add-on (30 day) that is meant to expire on 06/05/23, until I bought another Unlimited Data Add-on (30 day) which is meant to expire on the 30/05/23.

Why wasn't I able to finish using my Unlimited Data Add-on (30 day) which was meant to expire on 06/05/23?

[Leanne_T]

I see, thank you @Taiwo44 

To get this looked into, please call us on 150 and the team will get this looked into for you. 

Leanne.

[Taiwo44]

Noted.

[Leanne_T]

Thanks @Taiwo44 

Leanne 🙂