My mum has EE fibre, phoneline and mobile SIM only, she had some issue with her email, which EE do not provide, it's a third party email provider which my mother was not aware of as I set it up and rather than bother me she thought she'd ask the EE shop in Brighton if they could help, she went in, explained the email issue (failing to connect to the email server) on her desktop PC, mobile phone and ipad and the store assistant spoke to her manager and upgraded her sim only to a new contract. She was on a £10 a month / 10GB sim only and now she's got unlimited for £10 on a rolling monthly contract....great, on first appearance no real issue, no more money so what's my issue ?
Well firstly this had no relevence in fixing her email, they made no attempt to solve it other than saying this new contract would sort it out, obviously complete nonsense, secondly I see on her EE account they've got her on a £30 a month SIM only reduced to £10 a month - fine until next March when the 3.9% plus RPI kicks in which I am sure is based on the non discounted price, so her contract increase is based on £30 and not £10 which I guess might be around £14 instead of £11.30
Are EE store staff being encouraged to upsell when utterly unnecessary and unwanted, especilally the less tech savvy OAPs, and get them onto a product that at first glance appears not bad but doesn't factor in the RPI ?
Or am I being super cynical? 😄
OK slightly ranty but was annoyed when my mum told me the story....while I fixed her email.
