Community Activity

Resolved! Poor wi fi coverage

I have the EE smart hub plus router changed from the old EE router in May the speeds coming into the house consistently over 500mps but since I've been using this router have had to phone tech support frequently as my WiFi speeds to all my devices ke...

Scouser by Contributor
  • 235 Views
  • 10 replies
  • 7 Helpful

Very disappointed with EE roaming service in all countries

I moved across to EE from Vodafone back in March 2023. One of Vodafone's strong points was unlimited roaming, including tethering, in 83 countries across the world with no speed cap or any kind of throttling. It genuinely works as if you are on your ...

mackieap by Investigator
  • 4665 Views
  • 15 replies
  • 3 Helpful

Re: Sim not received. No order information

Ordered new sim card 22nd August, have Xbox order number and message saying i will be notified when despatched. Since then, nothing, and customer services is absolutely no use whatsoever. All I want to know is has it been despatched, or is there an i...

ChrisW59 by Explorer
  • 24 Views
  • 3 replies
  • 0 Helpful

No updates on phone order

I ordered a iphone 16 pro max 256gb on a pay monthly contract on the 18th of August. It's been 4 days but there has been no other updates except the confirmation email on the day of the order. I also paid £60 upfront which was taken from my bank acco...

RifatJ by Explorer
  • 108 Views
  • 2 replies
  • 0 Helpful

Camra app

Does anyone else have problems using the CAMRA app on 4G or 5G signals? mine works fine when I'm at home on wifi.

Unsupported Protocol

Hi all,Just moved to EE from BT Mobile. I use one site a lot, which the Camra site (Camra.org.uk and whatpub.com) to score my real ales and check out nearby pubs. All of a sudden, when fine under BT, it is blocked with EE due to this unsupported prot...

My upgrade has not gone through properly billing wise

Hi everyone,I was with BT for a long while and I saw they were offering to upgrade my Broadband to EE (I already have a EE mobile account). I was offered fibre 500 for £34.99 per month and no set up fees which was a good deal so clicked through and i...

Puzo by Visitor
  • 57 Views
  • 2 replies
  • 0 Helpful

Adding EE broadband as a new mobile customer

Hi,Planning to get both new broadband and mobile, I switched my mobile contract to EE yesterday without realising that if I’d done broadband first, then I could have got a really good discount on my mobile contract if I’d combined the two. Is there a...