Ee perks won’t generate a new code even though I have 4 left, can anyone help

[Linzi_H]

Hi @MayElaine 

Welcome to the Community. 

I'm disappointed to hear that you're having some trouble generating a new Perk code currently, and I'll do my best to help out.

Are you able to log in successfully but receive an error when trying to get a new code? 
If you do see an error message, what is it?
Or are you having trouble logging into your Perk account?

Speak soon,
Linzi 

[MayElaine]

Hi
I can log into my Ee perks account no problem but when I try to generate a new code it says “Unable to Retrieve Code at this current time”

Sent from my iPad

[Linzi_H]

Thanks so much for letting me know @MayElaine 

Can you please try using a different device or web browser? This should hopefully resolve any errors you're seeing. 

Let me know how you get on!
Linzi 

[MayElaine]

Thanks for your response.
I have tried on my android phone and on an iPad. It remains the same.
Sent from my iPad

[Linzi_H · Accepted solution]

I really appreciate you trying, @MayElaine 

I'll send over a Private Message so I can take a few details, and we'll get your account checked by the Perk team directly.

Linzi 

[hillm6]

I can log in my EE perks. But can’t get a new code. Tried logging in on a different device still the same issue. It comes up with  unable to retrieve code at the current time. If the problem persists please contact your EE perks representative. 

[Debbie_G]

Hi @hillm6.

Welcome to the community.

I've popped you through a Private Message to help you with this.

Debbie