Ee perks not working

[HayleyB67]

Hello

I'm trying to enter my NHS details to get the 20% perk discount but it's saying I'm already registered and will send me a link to reset my password. Im not receiving this email or link.

Please help!

[Katie_B]

Hello @HayleyB67. 

Welcome to the community. 

I have sent you a private message for more details. 

Katie

[CHU-LIP]

Hi, 

I logged into perk a few weeks ago and for some reason cannot login this week? I requested to reset my password but haven't received the verification email and its been 2 days - nothing in spam/junk folder.

I'm due for an upgrade soon so would really like this rectified. 

I've been using my personal email but already re-verified that I'm still working for the NHS with my work email. 

[Leanne_T]

Hi @CHU-LIP 

Thanks for coming here. 

What message shows when you try and log in? 

Thanks. 

Leanne.

[HayleyB67]

Hi Leanne,

It's saying I'm already registered...but when I try and enter my details it doesn't recognise them 🤷🏼‍♀️

Please help! 

Many thanks 

Hayley

[Leanne_T]

Hi @HayleyB67 

I've sent you a private message on here now for some extra details.

Leanne.

[CHU-LIP]

It says "The login details supplied are invalid"

Though I literally logged in a few weeks ago. 

[James_B]

Hi @CHU-LIP,

Welcome to the EE Community. 🙂

That error message indicates you're either entering an incorrect email address or password.

I'd recommend trying both your work and personal email addresses first, then resetting your password if necessary.

James

[NatashaC1]

i am having this same issue and no email is being sent

[Leanne_T]

Hi @NatashaC1 

Did you use your work or personal email address to register? 

What message shows when you try and log in? 

Leanne 🙂