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EE upgrade nightmare

RJBill
Visitor

Received a text from EE_upgrade last week about a new upgrade, the link in the text took me to the EE stores and I selected what I thought was an upgrade however ended up being a brand new contract on a different number, I called 150 and the operator gave me a website "channel returns" to fill out and since I've been billed twice once of £1.49 and again yesterday for £24.90, getting slightly worried I looked up trust pilot reviews and apparently this website is infact a scam, I'm horrified and disappointed that this has happened and I'm still no further on with this matter and don't know what to do 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @RJBill 

Best call EE CS on 150 to discuss this issue. There is no account access on these forums. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

Hi @RJBill

Welcome to the community.

I definitely recommend following @Northerner's advice and speak to our Mobile Care team so they can help you with this.

Chris