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Re: Voucher issue

118374604
Investigator
Investigator

‎30-01-2023 10:25 PM

Dear EE, I'm writing this email regarding My EE £200 voucher that I haven't received since 3rd December 2022. So I'm wondering why I haven't received it. So to see when I want to know when I'll receive it.
 
Regards Nana Frempong
0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎30-01-2023 11:06 PM

@118374604 : These vouchers weren't promoted with PAYG phone purchases. You're mixing it up with PAYG Top-up vouchers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎31-01-2023 07:42 AM

Hi @118374604

Welcome to the community.

Which phone/plan did you order and when did you order it? I'll have a look at that promotion
Chris

0 Helpful
118374604
Investigator
Investigator

‎01-02-2023 11:09 AM

Dear EE, im writing this email regarding the voucher. i havent recieved any voucher and the last time i got a voucher was on 3rd december and since them i havent recieved a email about a voucher.

 

kind regards Nana Frempong

0 Helpful
118374604
Investigator
Investigator

‎01-02-2023 11:10 AM

Dear EE, I'm writing this email regarding the voucher. I haven't received any voucher and the last time i got a voucher was on 3rd December and since them I haven't received a email about a voucher.

 

kind regards Nana Frempong

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to 118374604

‎01-02-2023 11:15 AM

@118374604 : You are still mixing it up with PAYG Top-up vouchers. If instead you answered @Christopher_G 's Qs you might progress this matter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful