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I have a business account cannot purchase PS5 asks me to login

mynameistrevor
Visitor

‎01-02-2023 02:20 PM

I have a business account cannot purchase PS5 asks me to login once I log in the PS5 page vanishes and re-direct to some generic landing page. I just see the text below. I then go back to shop page asks me to login again and then I am stuck in a loop.

mynameistrevor_0-1675261200604.png

 

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2 REPLIES 2
Leanne_T
EE Community Support Team

‎01-02-2023 04:15 PM - edited ‎01-02-2023 04:15 PM

Hi @mynameistrevor 

Thanks for coming here. 

Which PS5 bundle are you looking to purchase? 

Do you have a small business, limited company account, or part of a corporate contract with us? 

Leanne 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎01-02-2023 05:05 PM

Do you already have a mobile phone or SIM contract with EE? You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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