EE perks deactivated message

Niaomix
Explorer

Hi I am registered with EE perks for my NHS discount. However it now says my account is deactivated due to not activating in the allocated time frame. When I try password reset it allows this to be done however when I login the same message about my account being deactivated. It won’t allow me to sign up again as says my work email is already in use. I am wanting to upgrade asap so I would like to be able to access my code for my discount again. Please can you assist? Thank you.

11 REPLIES 11

Hi @Leanne_T and @Christopher_G 

have same issue with EE perk account deactivation message when trying to log in would appreciate your help as well. 

thanks in advance

craig

Christopher_G
EE Community Support Team

Hi @gallusaye
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris