EE perks deactivated message

[Niaomix]

Hi I am registered with EE perks for my NHS discount. However it now says my account is deactivated due to not activating in the allocated time frame. When I try password reset it allows this to be done however when I login the same message about my account being deactivated. It won’t allow me to sign up again as says my work email is already in use. I am wanting to upgrade asap so I would like to be able to access my code for my discount again. Please can you assist? Thank you.

[Leanne_T]

Hi @Niaomix

Thanks for coming here. 

I've sent you a private message on here for some details. 

Leanne.

[JoanneMarshman]

Hi Leanne_T

I am getting the same message as NIaomix above, would you be able to assist me as well

Joanne

[Leanne_T]

No problem @JoanneMarshman

I've sent you a private message on here for some details. 

Leanne.

[MichaelB1991]

Same issue here. Please could you help.

[Leanne_T]

Hi @MichaelB1991

I can help you with the perk account, to do this I've sent you a private message on here for some details. 

Leanne.

[Salami]

Hi @Leanne_T

I have the same message, could you help me too?

Thankyou 

[Christopher_G]

Hi @Salami
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

[JoanneMarshman]

Good Morning,

How long does it take to have the account reset to enable us to re-register as I am looking to do this asap.

Joanne

[Christopher_G]

Hi @JoanneMarshman

It's usually done within 24 hours.
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris