EE perks code not generating

[Shohaib1122]

Hi,

I'm trying to generate a discount code from the perks site but it keeps coming up with an error "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"

I am currently working for a East London Nhs trust. 

Thanks

[MStott1]

Hi Leanne

I just tried it again and got the same message as others have - Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative.

Matthew

[DavidH70]

Mine has now been sorted. EE needed to basically delete my precious ee perks account. Then i had to set up a new one and submit a photo of my NHS id card. Looks like they no longer use your work email as log on but your personal one once your proof of NHS ID has been validated. 

Ali very helpful. Thank you for sorting

[Sally68]

Hi

I am having the same issue. Could you help please 

Sally

[Rach_H · Accepted solution]

Hi @Sally68,

Welcome to the Community!

I've sent you through a Private Message about this now. If you could take a look and get back to me as soon as you can.

Rach

[MStott1]

Hi Rach

would you be able to send it to me as well, still having the same issue.

regards

matthew

[Leanne_T]

Hi @MStott1 

That is no problem at all, I have dropped you a private message now to get some extra details 🙂

Speak to you soon.

Leanne.

[Sarahvgibbons85]

Hello. I am having the same issue. Please can you help? 

[Sarahvgibbons85]

Hello. I am having the same issue. Can you help? 

[Leanne_T]

Morning @Sarahvgibbons85 

Thanks for coming to the community. 

Just to check, do you get an error message when you try and generate a code? 

When was the last time you logged into the Perk account? 

Leanne 🙂

[Sarahvgibbons85]

Hi Leanne

I logged in yesterday, and before that it would have been earlier this year. Ive attached an image of the error message. 
Thank you 

Sarah