EE perks can’t access won’t send me password reset

[Cross25]

Can someone please help I registered for EE perks got an email to my work address verified it, I was asked to sign in and it would not let me I have attempted to re set my pass word but never get an email back I have tried many times over a few weeks. I am due to collect a phone but want my discount ! 

[christianjc86]

Evening, I’m having this same issue, can’t login and the password reset email is nowhere to be found. Please help. 

[Uglysweatyguy]

Hi I’m having the same issue, can anyone help? 

[James_B]

Hi @Uglysweatyguy,

Welcome to the EE Community. 🙂

Are you trying to register for EE Perk for the first time?

What problems are you experiencing?

James

[Uglysweatyguy]

Hi, I’m not getting the reset email to my work address, after getting a new phone (trying on old phone) I even logged on in store yesterday while buying new phone to upload my ID card for 20% off perk 

[James_B]

Have you received confirmation that your ID has been verified, @Uglysweatyguy?

You may not be able to amend your password until your account has been verified by our Perk team.

James

[Uglysweatyguy]

Yes I got an email confirmation of that to my personal (not work) email address this morning 

[Leanne_T]

Hi @Uglysweatyguy 

If the validation email was sent to the personal email, please try logging in with this email and requesting a password reset if needed, does this work for you? 

Leanne.