EE perks can’t access won’t send me password reset

[Cross25]

Can someone please help I registered for EE perks got an email to my work address verified it, I was asked to sign in and it would not let me I have attempted to re set my pass word but never get an email back I have tried many times over a few weeks. I am due to collect a phone but want my discount ! 

[christianjc86]

Evening, I’m having this same issue, can’t login and the password reset email is nowhere to be found. Please help. 

[Uglysweatyguy]

Hi I’m having the same issue, can anyone help? 

[James_B]

Hi @Uglysweatyguy,

Welcome to the EE Community. 🙂

Are you trying to register for EE Perk for the first time?

What problems are you experiencing?

James

[Uglysweatyguy]

Hi, I’m not getting the reset email to my work address, after getting a new phone (trying on old phone) I even logged on in store yesterday while buying new phone to upload my ID card for 20% off perk 

[James_B]

Have you received confirmation that your ID has been verified, @Uglysweatyguy?

You may not be able to amend your password until your account has been verified by our Perk team.

James

[Uglysweatyguy]

Yes I got an email confirmation of that to my personal (not work) email address this morning 

[Leanne_T]

Hi @Uglysweatyguy 

If the validation email was sent to the personal email, please try logging in with this email and requesting a password reset if needed, does this work for you? 

Leanne.

[Lauren_89le]

Hello, please can I have some help. I have used perks before but it was 2 years ago. I have tried to get another code and have tried to verify through my work email but when I go to sign in it says my password is incorrect and it won’t send me a reset email. I am stuck. 

[Peter_W]

Hey @Lauren_89le.

Welcome to the EE Community 😊

Just to be sure here, is it your work email address that you're requesting the reset email to, and have you checked to see if it's being sent to your spam / junk folder?

Peter