EE perks Deactivated

[Moki]

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

Thanks for any help. 

[Ali_A]

Welcome to the Community @tonibailey 

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. 

Alternatively, we can email them, but this may take longer to be processed.
 
Ali

[Ali_A]

Hi @Helenho69 

With the recent release of new handsets the Perk team are a little busy at the moment so it is taking longer than usual for accounts to be reset. Rest assured once it has been completed the team will let you know and you can re-register for your PERK account to generate discount codes. 

Thanks for your patience. 

Ali

[DriverDan]

I'm still waiting for my email address ***********to be reset. I'm just going to end up moving to another network at this rate as I don't feel very valued. I've been trying to sort this out for months now. Daniel ****** Sent from my Galaxy

[mod edit: removed personal details from the forum]

[Leanne_T]

Hi @DriverDan 

Thanks for coming back to us. 

I'm sorry you haven't heard back regarding your perk account, did you call us on 150 to get the account reset? 

Thanks 🙂

Leanne.

[DriverDan]

Yes I called someone last week and they said it would take 3 working days. 

[Leanne_T]

Hi @DriverDan 

This can take longer to be looked into and get removed, as soon as this has been completed the guide will be in touch 🙂

If you could keep trying to register for a new perk account this will be successful once this has been completed.

Leanne. 

[Duckydd]

Hi 

I have same issue my ee perks account,  it has been deactivated. Can you please help?

Thanks 

Dianne 

[Debbie_G]

Hi @Duckydd.

Welcome to the community.

I've sent you a private message to help you with this.

Debbie 🙂