EE perks Deactivated

[Moki]

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

Thanks for any help. 

[KDODSON]

How do we get this reactivated please?

[Leanne_T]

Hi there @KDODSON 

Welcome to the community.

Did you receive any emails from our perk team to re-validate the account? There should be a link to get this active again 🙂

Leanne. 

[KDODSON]

Hi there
No I cant see anything - but NHS do clear out our old emails from time to time.
Do you know how I would get this reactivated ?

[sarcit]

Hi, I'm having the same issue, nothing in my junk/spam inbox. Could someone please help, thank you!

[Katie_B]

Good morning @sarcit. 

Thanks for coming here. 

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie

[Natz21]

My account is saying the same deactivated due to not completing registration in time 🙃 

Please can someone help 

[Katie_B]

Hi @Natz21. 

Welcome to the EE Community. 

If you wish for this to be resolved as quickly as possible, I'd recommend giving us a call on 150 and speaking with our Mobile Care team who have access to a webform that can be submitted to EE Perks. Here on the EE Community we can email the team, but this may take longer. If you would like me to do that, please send me your mobile number and the email address registered via private message. 

Katie

[Liamjhurley]

Could someone please contact me, as my EE Perks account has been deactivated and I need to request a code?

Thanks

[James_B]

I've sent some information to your community inbox, @Liamjhurley 

James

[NS15]

Hi Katie,

I have had the same problem and I tried to ring up to get it sorted but the lady on the phone wasn’t very helpful and said if I didn’t have an email from EE about the deactivation then I wouldn’t be able to use my account again. She’s apparently passed me on to another colleague but I’m yet to hear anything back from them. Could you help me please?