Thanks for getting back to me @JamesPen6887.
I can email the team, however, I do not have a timescale as to when they should respond.
The quickest way would be calling back through and asking for another webform to be sent and advising the agent the verification email last time did not work.
If you would like me to go ahead with emailing them please send me a private message with your name and email address.
Katie
