Community Activity

TV must be via Ethernet

After months of looking for help with TV pixelation, approx 30+ calls and 3 engineers at my home I have been advised to connect TV boxes via Ethernet. ( Modem is 3 meters from box! ) Cant believe that we have to run cables around the house for TV sig...

Setter139 by Investigator
  • 61 Views
  • 2 replies
  • 0 Helpful

Passes not working for Now

Hi allJust re joined EETV (equipment coming June 3rd) and had the usual email telling me i can view my Now passes early using the app. I followed the instructions in the email to pair my Now account to my EE services but after putting in my username ...

Why do I need £20 spend cap to use my contract aboard?

I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...

Bootoo by Investigator
  • 692 Views
  • 17 replies
  • 5 Helpful

wifi

I am sorry for posting here but can't see a subject that I want.I have a cochlear implant and a streamer that is plugged into the mains and the audio out on my tv it is paired to my iPad ,to get it stream the sound from my tv to my implant I go to se...

Netflix Addon cancelled? Charged my bank £12.99

[1]   "We've removed Netflix Standard from your account"[2]   "Hi from EE. Thanks for upgrading to Netflix Standard for £7 a month"[3]   Netflix charges my bank £12.99Excellent. Why doesn't the addon just cover the £12.99 "Standard" package anyway? E...

Contract phone

Hi I m looking for advice I applied last night for a contact phone honour 400 pro the 30pound has been taking out my account but I got a message saying my order was cancelled any advice please 

Audrey92 by Explorer
  • 37 Views
  • 3 replies
  • 0 Helpful

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Explorer
  • 1002 Views
  • 31 replies
  • 10 Helpful

EETV WiFi Signal occasional issue.

Intermittently I need to switch off my EETV Settop box and restart it because occasionally I'm unable to use the iplayer and apps, plus the mytv seems to be an issue as it goes back to the menu like the signal isn't strong enough, once I've switched ...

sea2dog by Investigator
  • 55 Views
  • 4 replies
  • 0 Helpful

Roaming data - add on

I'm currently in France for a week. I bought a 1 week roaming pass and using my data. I have used my regular 10gb of data and purchased a data add on of additional 10gb. I'm still receiving warnings that ive gone over my usual 10gb allowance, as thou...

Nqnn189 by Visitor
  • 22 Views
  • 1 replies
  • 0 Helpful