EE marketing texts won't stop even when I text 'stop' to 2040

[mikekatell]

I've been texting "STOP" to 2040 since December and the marketing texts keep coming. What else can I do to get them to stop? I've tried at least 10 times - each time getting a reply saying "Thanks for your reply. We'll remove you from all future EE text message campaigns..." but they just keep coming. They say it may take up to 30 days, but I've been doing this and getting the same reply since December 2023, if not earlier. 

[Northerner]

Hi @mikekatell 

Are you sure these messages are from EE. 

Have you changed your preferences as detailed here: 

https://store.ee.co.uk/help/managing-your-account/how-do-i-remove-myself-from-your-mailing-lists

Thanks 

[mikekatell]

These are definitely messages from EE. I followed that link which required a new registration on the 'store' site (already registered on the main site, so that was weird) and I updated my communications preferences but there was no preference option to opt our of marketing messages by SMS. The messages I receive are def from EE. They say things like "Hi from EE. We're added our free Business Caller ID feature to your plan. This means if a business is listed with this service, you'll see their name...." and "Hi from EE. As you have a Spend Cap, we've now barred some chargeable services..."