I spoke to an EE telephone advisor who offered me an upgrade deal on 5G Smart Hub (unlimited). They couldn't match Vodafone or Threes deal, however they were willing to waive the upfront cost and take 10-15% off the online advertised monthly bill.
I was undecided as it's still an extra £10 a month compared to vodafone/Three, so advised I'd call them back. I called up 30 minutes later to go ahead with the upgrade, however I was told by a different advisor they couldn't match the deal that I had been given earlier. They could only offer the online advertised deal. They advised they would get the original advisor to call me back 2 days later when they were back on shift. I never received the call, so rang up again yesterday to see if anything could be done. The advisor I spoke to couldn't match the original deal either, however could offer a small reduction. I've been told there was nothing more they could do but try and ask the original advisor to call me back again.
At the moment I'm waiting for a callback, however I don't know when they'll next be on shift or whether I will receive the callback. I'm just worried if I have to ring back again, I will keep going through the same process. Is there anything anyone can advise on how to deal with this? I understand that if I'd rang back on a seperate day, the deal might have gone, however I called back that same evening.
I also just wanted to advise, all of the telephone advisers were incredibly friendly and are a true credit to the company. Despite not being able to resolve my issue, they all seemed to be doing everything within their position to help, which I really did appreciate.
