EE app not activating Apple TV offer

[BeckieBDE]

I’m trying to activate the offer via the app and keep receiving an error message to try again later.
I’ve not received any other link etc so does anyone know how I can get it sorted please?

Thank You 

[Leanne_T]

Hi there @BeckieBDE 

Thanks for coming back to the community 🙂

Just to check, do you have the Apple TV+ add-on showing in your EE app? 

Have you received a link from us to activate Apple TV+? 

Speak soon 🙂

Leanne. 

[BeckieBDE]

Hi Leanne.
Thank you for your message. It was mega busy yday so sorry for delay in getting back to you. 
Yes the 6 month offer is showing on my EE app. It says click here to activate and then there’s an error try again later. 
I haven’t received a link from you guys. 
Thanks for your help 😊

[Katie_B]

Hi @BeckieBDE. 

Thanks so much for getting back to us.

Do you have other lines on your EE account that link could have possibly been sent to?

Katie

[BeckieBDE]

Hi Katie. 
Sorry it’s a slow morning lol and I’m not entirely sure what you mean. 
I have rechecked all my EE emails and none mention Apple TV. There’s a link to activate my Netflix and Discovery+ accounts. But that’s it. 
Sorry 😬

[Katie_B]

Sorry for not being more clear @BeckieBDE. 

Do you have any other mobile numbers on your EE account?

If you have checked and you are unable to see the link, please give us a call so our team can get this over to you. 

Katie