EE Perks password not resetting

[Wattybotty]

I’ve not used my EE perks for a while and can’t remember my password, however, when I go to reset it it keeps going back to the same page saying “password can’t be reset, please try again”  Can anyone help? 😊

[Leanne_T]

Hi @Wattybotty 

Thanks for coming to the community. 

Are you using the email address you originally registered with to request the password reset email? 

Leanne 🙂

[Wattybotty]

Hi Leanne,

Yes, work email hasn’t changed. 

[Leanne_T]

Thanks @Wattybotty 

I have sent you a private message for some details. 

Leanne.

[Wattybotty]

Hi Leanne,

I’ve re-registered, received a verification email to my work email address and then when I click on that and enter the details it says my log in details are invalid! What have I done wrong?!? 

[Leanne_T]

Hi @Wattybotty 

Are you using the same email address the verification email was sent to? 

Can you try another web browser to see if this works for you? 

Leanne.

[Wattybotty]

Isn’t working in another browser either! 

[Leanne_T]

Hi @Wattybotty 

Did you register using the work email? 

Leanne.

[Wattybotty]

Yes I did. 

[Leanne_T]

Thanks @Wattybotty 

Can you try the reset password option to see if this helps you get logged into the perk account? 

Leanne 🙂