EE Perks password not resetting
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
18-09-2023 05:58 PM
I’ve not used my EE perks for a while and can’t remember my password, however, when I go to reset it it keeps going back to the same page saying “password can’t be reset, please try again” Can anyone help? 😊
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-09-2023 08:25 AM
Hi @Wattybotty
Thanks for coming to the community.
Are you using the email address you originally registered with to request the password reset email?
Leanne 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-09-2023 08:48 AM
Hi Leanne,
Yes, work email hasn’t changed.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-09-2023 08:58 AM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-09-2023 07:47 AM
Hi Leanne,
I’ve re-registered, received a verification email to my work email address and then when I click on that and enter the details it says my log in details are invalid! What have I done wrong?!?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-09-2023 07:48 AM
Hi @Wattybotty
Are you using the same email address the verification email was sent to?
Can you try another web browser to see if this works for you?
Leanne.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-09-2023 09:00 AM
Isn’t working in another browser either!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-09-2023 09:17 AM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-09-2023 06:34 PM
Yes I did.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-09-2023 08:18 AM
Thanks @Wattybotty
Can you try the reset password option to see if this helps you get logged into the perk account?
Leanne 🙂

- NHS perks password reset won’t work. Checked junk mail in Offers & Add-ons
- I cannot reset my eeperks password. I have tried numerous times using different in Offers & Add-ons
- EE Perks - Retrieving password ! in Offers & Add-ons
- EE Perks in Offers & Add-ons
- EE perks password reset in Offers & Add-ons