EE Perks account deactivated

[Hannahjune91]

My EE perks account says deactivated even though I’ve had NHS discount on my last contract.

how do I reactivate it? I’ve tried speaking to different people (via EE chat/in store) & have not got anywhere with it.

[Hannahjune91]

Hi, 

My EE Perks account says that it’s deactivated due to not verifying email quick enough. I tried multiple times to contact EE but they have told me they can’t help, & I’ve also been in store but again they couldn’t help.

Anyone know how to reactivate so I’m able to receive the discount? 

[James_B]

I can help you with this @Hannahjune91 

I've sent you a private message to take some details.

Thanks

James

[Gavlaaa93]

Im also having this problem it just says deactivated because i didnt verify in time but i cant reset it if i try to do forgot password it comes up with the password change and still same error if i try sign up for a new account/ register then it says this email is in use can this be reset please?

[Leanne_T]

Hi @Gavlaaa93 

I've sent you a private message on here for some extra details.

Leanne.