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EE Perk code not valid

RA7
Investigator
Investigator

‎14-03-2024 04:13 PM

Hi, I’m trying to complete my upgrade online, I have used two different codes from my ee perks and they are invalid.  How do I resolve?

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎14-03-2024 04:41 PM

Hi @RA7 

Thanks for coming here. 

Is the plan already discounted? 

Are you our of contract or upgrading early? 

Leanne.

0 Helpful
RA7
Investigator
Investigator
In response to Leanne_T

‎15-03-2024 09:35 AM

The plan is not discounted and it’s an upgrade due at the end of my current contract.

0 Helpful
RA7
Investigator
Investigator
In response to RA7

‎15-03-2024 10:03 AM

Just to add, the code is being entered correctly and two different codes have been tried. Still not working!

0 Helpful
Leanne_T
EE Community Support Team
In response to RA7

‎15-03-2024 10:32 AM

Thanks for coming back to me @RA7 

In this case, please call us on 150 and the team will get the code looked into and help you upgrade 🙂

Leanne.

0 Helpful