EE Perk Details Invalid & No Password Reset Email

[Katie_Ann]

Hi,

I have tried to log into the EE Perk website but it says my details are invalid. When I complete the Forgotten Login Details section, it says that a password email has been sent. It hasn’t been received in my inbox or junk. I have tried to register again but it reported that ‘The details provided are already registered for EE Perks.’

May I have some help resetting my password to access my account, please?

[Leanne_T]

Hi @Katie_Ann 

Thanks for coming here 🙂

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks.

Leanne.

[SGreen1]

Hello,

I am having the exact same problem I can’t log in and not getting an email for the reset. Can you help me please. 

🙂 

[DuncanJ]

Hi there @Leanne_T - I'm also having the same issue - no Perks email arriving on my email... Can you help?

[James_B]

Hi @DuncanJ,

Welcome to the EE Community. 🙂

Are you using the email address you originally used to register for EE Perk?

This would usually be your work email.

James

[DuncanJ]

Yes I think so - it's just the email doesn't seem to come through to me...

[James_B]

Hi @DuncanJ,

Have you tried any other email addresses you use now or in the past?

James

[DuncanJ]

Yep I tried an old email as well, but it said invalid, so not quite sure
what's going on?!

[Christopher_G]

OK, thanks @DuncanJ 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris