EE Perk Account Deactivated

[Alcocky]

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

I have tried a password reset but it still says deactivated. 

Thanks for any help. 

[Leanne_T]

Hi there @Penfolduk65 

Thanks for coming to the community 🙂

How long ago did you last register for a perk account? 

Are you able to try and register for a new perk account, do you get the same message?

Leanne. 

[Penfolduk65]

Hi
If I try and register a new account I get same reply it says account exists and then when I click in it says deactivated
Opened a few years ago
Regards
Glyn

[Leanne_T]

Thanks very much @Penfolduk65 

The quickest way to get this resolved would be by giving us a call. 

Our customer care team have access to a webform they can raise with our EE Perks team and once the account has been reset you can register a new account. 

Leanne. 

[Penfolduk65]

Hi
I don’t currently have a contract with EE hence needing to access perks how do I go about contacting customer services
Regards
Glyn

[Leanne_T]

Hi @Penfolduk65 

Thanks for coming back to me 🙂

You can call us on 0800 956 6000, let me know how you get on. 

Leanne. 

[Triku]

I've got the same issue but i don't know how to resolve it.

Thanks for any help

[Triku]

Hi Leanne. Can you help me i've got the same issue. Please. 

Thank you for any help

[Rach_H]

Hi @Triku 

I've popped you through a Private Message with a little more information, so we can get this sorted for you.

Rach 

[Chancel]

I am having the same issue. Can this please be fix. Thank you.

[Michael_D]

Hi @Chancel 

Welcome to the community.

I've sent you a private message to take some details to help you with this.

Michael