EE PERK CODE

[Zeyluscharlie]

Hi,

Am am an existing ee customer, to be precise 2months old. I bought an Iphone 13pro max-and a watch bith on 2years contract and a 40G and 4G data respectively. Apparently, an never new anything like Perk code, until I had a chat with my mate regarding the purchases, the were curious whether ee offers discounts…then one on them mentioned perk code which initially I had no clue it existed.

I rang ee there after and they advised that I should apply for the code of which I did with hm force work email. Since then I have been having trouble on how to add/or apply the code to the already  existing plan and contract.

This afternoon I rang them again and the attendant  said she couldn’t  get a link from her end for me to carry on adding the code myself. Therefore, she asked me to send a text message with “PERK” to 81192 which still never gave anything concrete to add the code to my contract/ plan.

Following that, please if anyone has a clue or can help with some knowledge on how do it, I will be very much pleased and grateful. Thanks in advance 

[XRaySpeX]

@Zeyluscharlie : Discount codes may only be applied at PoS when buying a new contract or upgrading, not mid-term.

[Zeyluscharlie]

Thanks @XRaySpeX , pleasure.....I wish I new that before signing up for the contract, that mean....for me to benefit I need to upgrade the earliest possible, innit?

Am not very happy still, with the ee customer service desks....no one mention anything like that.... their interest is just to make sales without informing the customers the full details.... ironically, why should the ee perk discount even exist in the first place, its doesn't help anyone who's denied the details o f the sales, does it?

They need to work on that, cos I have read alot of chat here, and so many customers suffer the same exact fit....too bad and sad 

[Christopher_G]

Hi @Zeyluscharlie

Welcome to the community. 

Have you registered on the Perk website and generated codes? These are usually promoted from your employer, if you're eligible. You get 5 codes that you can use yourself or give to your family and friends.

Once you have a code, try speaking with our Mobile Care team again. If you're relatively early in your contract, and you're on an eligible plan, they may be able to add it on for you.

Chris

[Zeyluscharlie]

Yeah, thats quite encouraging. 
I already generated the codes, I have at hand, and my contract/ plan is barely two months.

The thing is, when I call them to chat about it they always direct me to some links which even themselves don't have, how am I supposed  to have access to them if the network provider with I bought / have contract with can’t even access. 
It’s genuinely disappointing.

[Zeyluscharlie]

When you mention “mobile care” who exactly are you referring to please?

Is it the the 150 helpline? Actually today I have called them like almost 3-5 times regarding the same issues….of which up now is still unresolved.

[XRaySpeX · Accepted solution]

Yes, it's 150 or you can just as well use "Contact Us" at the top of this page.

[Teejay17]

Hi,

i am an existing customer and i have now registered with my company email on the perk website but there is no guide anywhere as to where you need to go on the site to have the code generated. Can you please tell me how to generate the code.

Thanks

[James_B]

Hi @Teejay17,

Welcome to the EE Community.

Have you verified your company email address?

James

[Teejay17]

yes i have verified my company email address and i can login with it.