EE Free Google Pixel Buds with Pixel 7a

[Chucky376]

Hi 

I am hoping someone can help me with my query.

I recently in the last few days upgraded my phone to the Pixel 7a as I saw via EE you could claim free Google Buds when purchasing this phone. 

Having now received the phone and having looked into this further, I note the claim period for the free buds ended in April 2023, therefore the information on the website was incorrect at the time of my purchase meaning I was never eligible to claim these. 

I may be missing something here so was hoping someone might be able to point me in the right direction.

Thanks in advance. 

 

[Joeyvette]

The reason they are giving is I never supplied a photo of the suppliers logo, see if you can see it. Logo

[Leanne_T]

I see @Joeyvette 

Have you replied to let them know and include the image requested? 

Leanne.

[Joeyvette]

Another reason

I never supplied when the purchase contract started. I sent them the contract signed and date signed with EE  & also, everything to do with the phone and contract email, etc, yip if I don't get those earbuds its a con 100%.

I sent them a copy of the email and photos of the contract, I can't show it here as it has my name address and phone number and all details etc, but they have a copy of the same contract that I signed with EE.

[Joeyvette]

I sent them everything they requested, and alarm bells started ringing after I gave them the IMEI number, they then requested a photo of the IMEI number on the phone, I did this with the delivery note in the background, the same delivery note I had supplied a picture of, I sent the the contract with EE, the contract start date and end date, you name it I sent it every single photo, must have been about 8 photos in total all to do with the purchase that is when the penny dropped that they are having me jump through hoops, both my wife and I said, this is a con as it was getting pathetic the number of times they required the same numbers and the same note. we knew we were never going to get them.

[Leanne_T]

Thanks @Joeyvette 

You would need to get in touch with Google to discuss the offer and why this has not been accepted after providing all documents have they have requested. 

Thanks. 

Leanne.

[Joeyvette]

Hi

They are giving them to me, they sent an email today. had given they everything they requested, so asked them to tell me what information I left out, they will be delivered within 30 days.

[JAMESPAGE03]

I got the pixel 7a  myself and was sent a text to claim them arfter 14 days and they are being delivered today