Claiming Google Watch after Upgrade

[MarieAnderson81]

I upgraded my phone to a Google Pixel 10 pro just before Christmas, with a promotion saying I can claim a Google Pixel Watch 3 after 14 days. So I went to claim - except EE is not down as a participating retailer? Plus the form asks for a receipt and order number, which I don't have as the upgrade was done via chat. How am I meant to claim my watch?

[Chris_B]

@MarieAnderson81  You still get a email for confirmation or order even via live chat, you got a receipt in the delivery bag with the device 

[MarieAnderson81]

I didn't get any emails confirming my order 😞 I did get a note in the bag though, so I will check that. Still doesn't help me claim though since EE is not on the dropdown of selected retailers. Thank you for your answer though 🙂

[Peter_W · Accepted solution]

Welcome to the Community, @MarieAnderson81 😊

I've had a check of this promotion, and EE is definitely included. 

You can check out the full details here:

Can I Claim? - Promo Rewards

When it comes to proof of purchase, this is something our team can send out right away via email. 

Just give us a call and they'll help you get this sorted.

Peter

[MarieAnderson81]

Hi Peter - Thank you so much! The link I was given was incorrect, this one seems to be working now. Thank you again!

[Leagas10]

Hi can I ask how long it took for you to receive your watch? I've put in my claim but when I try to track it no reward is showing and I haven't had an update to confirm the claim?

[Leanne_T]

Morning @Leagas10 

Thanks for coming to the community 🙂

If you have no reward showing when tracking the claim, I would suggest getting in touch with Google on the Help & Support - Promo Rewards page. They will get this looked into for you. 

Thanks 🙂

Leanne.

[Johno561]

I want to claim the watch as I have just received my new samsug s25 ultra 

[Peter_W]

Welcome to the Community, @Johno561.

To submit your claim as part of this offer, you just need to upload proof of purchase to the portal here:

Home - Samsung Promotions

If you don't have these details available, please give our team a call and they can send you this out via email 😊

Peter