Change add ons

DarrenLinton · ‎15-12-2024

The app will not let me change add ons so I’ve wasting money now over a month. It’s stuck on the roaming one but I want to change it back asap. This company has been awful since I moved over to it

Northerner · ‎15-12-2024

Hi @DarrenLinton

When did you last change becase you can only change add-ons once a month.

Try the EE online or text pick to 150

https://ee.co.uk/help/mobile/extras-and-add-ons/inclusive-extras/inclusive-extras

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

XRaySpeX · ‎15-12-2024

What add-on you want?

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Northerner · ‎15-12-2024

Hi @DarrenLinton

When did you last change becase you can only change add-ons once a month.

Try the EE online or text pick to 150

https://ee.co.uk/help/mobile/extras-and-add-ons/inclusive-extras/inclusive-extras

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

DarrenLinton · ‎16-12-2024

I already pay each month for flexible add ons but the app constantly has issues and now won’t let me change add on. I want it back on Apple Music. I also just want the app to work properly so I can change it each month like I’m suppose to be able to.

Sent from Outlook for iOS<>

DarrenLinton · ‎16-12-2024

It doesn’t even let you go into it and it’s already over the month. I’ve sent an image of what always happens. It’s an issue with your app

Sent from Outlook for iOS<>

Christopher_G · ‎16-12-2024

Could you try one of the other ways to change your extra, @DarrenLinton?

You can change it on the EE Online desktop site or by texting PICK to 150.

Chris