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Change EE Perk email

TheGoodOJ
Explorer

Hi,

First and most importantly, I have moved trusts in the NHS and now have a different email for work. The old email address is locked out as is NHS policy.

I am having an issue with my EE Perk account. I have been using the 20% discount codes on my SIM package and am now in a position to get my own broadband deal but want to see if my 20% can be used on that too. 

I have tried to log in with my email addresses, both personal and work, but neither is working. The reset email password emails are not being sent to my personal email. 

I tried to re-register using my mobile number and my up-to-date work email address and the same personal email and it says that there is already an account with these details on the system. 

I called customer support today and they have been unable to help me. Please can someone help me sort this out quite soon?

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @TheGoodOJ 
 

I'd like to get you some help with this. 
I'll send you private message. Please check your inbox and get back to me when you can.


Thanks


Ali

View solution in original post

1 REPLY 1
Ali_A
EE Community Support Team

Hi @TheGoodOJ 
 

I'd like to get you some help with this. 
I'll send you private message. Please check your inbox and get back to me when you can.


Thanks


Ali