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Cannot validate EE Perks Account

CW04
Explorer

I tried to register for EE Perks but my works email address isn’t receiving the verification email. So I tried to backtrack to add my works ID Badge with no email but it says account exists so I’m stuck in limbo. I’ve also messed up trying to login to Perks account (even though it was only showing resend code) I’ve tried to reset password but it’s linked to my work address which I don’t get emails from EE! Under the current climate i cannot get this fixed at work. Is it possible to delete my perks account which is awaiting verification so I can start again?

31 REPLIES 31

Please send me info too 

Please send me info too @Christopher_G 

Katie_B
EE Community Support Team

Hi @Scottyh

 

Can you enable private messages within your community account settings?

 

I'd love to help with your EE Perk account.

 

Katie.

Hferguson06
Explorer

Hi. I’m having the same issue. My NHS email isn’t receiving the validation email so I can’t move any further in the process. I’m eager to see if I can get a code to support my upgrade. 

Can anyone help me please? 

Thanks,

Hel

Leanne_T
EE Community Support Team

Hi @Hferguson06 

Thanks for posting. 

How long ago did you register for a perk account? 

Have you checked the junk/spam folders for the NHS email account? 

Leanne 🙂

Hi,
Nothing in the junk folder and I’ve been trying for about 10 days.

Thanks,
Hel

Sent from Outlook for iOS<>
Leanne_T
EE Community Support Team

Thanks @Hferguson06 

I have sent you a private message for some extra details. 

Leanne.

Hello I am having the same problem, it says it’s validated yet when I log in, it says I’m waiting on validation

Katie_B
EE Community Support Team

Hello @Stevie2002

Welcome to the community. 

When you a moment please send me a private message with the email address you have used to register so I can chase this for you. 

Katie

EliseRCH
Explorer

I am having this same issue re not receiving an email to validate my EE perks account. 

Please can someone help me?

Thank you