Cancelled my contract 3 months ago but im still getting my gamepass ultimate.

[Mazitron]

Hi

I switched away from EE about 2 or 3 months ago. I was expecting my perks to end the following month but it didnt its been nearly 3 months now and i am still getting access to gamepass ultimate. Ive tried paying it via microsoft but it wont allow me if i already have a open sub. I think this is a glitch amd i dont want to be liable to legal action.

[Rach_H · Accepted solution]

Hi @Mazitron,

Welcome to the Community!

We're sorry to see you leave, but we certainly don't want you to have to worry about your account after you've left us.

I'd recommend reaching out to our team, and they will be able to take a look into why your GamePass is still active, and get this looked into for you.

Rach