20-08-2022 09:37 AM
I bought roaming add on for £10 a month whilst I was away last week. I would now like to cancel it please. How do I do this?
04-05-2023 07:39 AM
Thanks for letting us know @Thatbec
Leanne 🙂
09-05-2023 12:27 PM
Hi, I’m trying to stop my pass whilst still abroad, as I’m in a country that the pass doesn’t work in. How can I do this as the text option won’t work for me? Thanks
09-05-2023 12:44 PM
Hi @Llbird
Thanks for coming here.
If you log into your My EE app, and select add-ons, do you have the option to cancel the Roam Abroad Pass?
Leanne.
29-05-2023 12:30 PM
STOP ROAMING FURTHER seems to be the text to send to 150.
29-05-2023 02:34 PM
Thanks for helping @DELL34
11-08-2023 06:56 AM
I've added a Roam Monthly pass as I'm away 2 weeks, how do I cancel the Roam Daily add-on which is on my account. I don't want to be charged for both!
11-08-2023 07:18 AM - edited 11-08-2023 07:19 AM
Good morning @DianneW.
If you have the Roam Abroad Pass on your account this will over ride and you won't be charged the daily fee.
Please ensure you also activate roaming by texting ROAMING to 150.
Katie
14-09-2023 08:17 AM
Why on earth is it not possible to cancel the roaming pass online? I cannot even view it online.. Or am I mistaken?
14-09-2023 08:27 AM
Hello @jonago.
Welcome to the community.
When you log in to your My EE account please follow these steps:
Plans & subscriptions > Scroll down to Add-ons.
Do you see the Roaming Pass?
15-09-2023 03:04 PM
Not a hope, none of this woks.
