Can't activate Discovery +

[RichWebb]

I get told I am eligible, then when I try to activate I get error WB402. Long live chat with BT and they couldn't help. Any ideas?

[Cymru01]

I am getting the same problem with WB402 error code, anyone found the solution?

[Leanne_T]

Hi @Cymru01 

Do you have TNT Sports showing as an active add-on in your My EE? 

If so, has this been active since before 18th July?

Do you get this error when you set up using this link Activate discovery+ (bt.com)? 

Leanne.

[Cymru01]

I have BT sport & had a notification that I need to change to TNT which I am trying to do, 

I click on the link it says 

Good news!

You're eligible to access discovery+.

when I click on the link it says

There's been a problem

Sorry, there's been a problem. Please try again.

Code: WB402

Request ID - 1693490435611:BWXzzQlPrk85Kj31BWQx_

[Leanne_T]

Thanks @Cymru01 

Are you able to try and activate discovery+ using a laptop or a desktop? 

Leanne.

[LiverpoolOne]

Hi Leanne,

It’s helpful if this workaround solves the problem for others as it did for me, however is anyone looking into why this process isn’t working on some mobile devices?

Thanks

[Cymru01]

I have tried on iPhone & Chromebook.

[Cymru01]

I have just tried it on my Samsung tv as well with no luck.

[Leanne_T]

The set up process and any feedback is being monitored by the relevant team, thanks very much for helping @LiverpoolOne 

Leanne. 

[Leanne_T]

Thanks @Cymru01 

Do you get this error as soon as you enter the BT ID? 

Leanne. 

[Cymru01]

I can sign in ok,  just when going to activate discovery it gives error.