Bt sport

[CD49]

I signed up to bt sport on 26 April. Waited for 24 hours for it to actvate. It is now 7/5 and bt will still not give me access. It says it cannot find an active bt subscription. I have had 2 conversations with EE technical who said there is a "known fault" I'm not sure what that means. EE were quick enough to take my £25 even though there is an issue. I was promised a £10 credit, although I wont hold my breath on that. Anyone else experienced anything similar?

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[Christopher_G]

Hi @CD49 

Welcome to the community.

Is there an error code that you get? Is it when you're logging in that it pops up?

Chris

[CD49]

Hi Chris,

See attached.

Regards

[Christopher_G]

I don't see an image, @CD49 

Chris

[CD49]

Error code is id003

[Katie_B]

Thanks for getting back to us @CD49. 

Did our technical care team advise how long it would take for this to be resolved?

Katie

[CD49]

Hi Katie,

Unfortunately not. 

Regards

Colin

[Katie_B]

I am sorry to hear this @CD49. 

If you get back in touch maybe the team will be able to provide some more information. 

Katie

[CD49]

Hi Katie,

Putting it bluntly, they have had 2 weeks to come back to me with a
solution and they have not.

It really should not be up to me to chase this up. I ordered BT sport for a
month for the football and 2 weeks in, I havnt seen any of it.

EE took my £25 with 2 clicks on my phone so as far as I'm concerned, I have
completed my part of the transaction and it is up to EE and BT to provide
the service without me having to chase it up.

Regards
Colin

[Katie_B]

Hi @CD49. 

I completely understand. 

When you have a moment please check your community inbox. 

Katie