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Bt sport smart benefit

Jcafc101
Visitor

‎18-08-2022 05:48 PM

Hi, I am trying to upgrade online with a contract that has a smart benefit included but when I go to pick the smart benefit that I want bt sport is not an option? Anyone know why? Thanks. 

0 Helpful
7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

‎19-08-2022 08:10 AM

Hi @Jcafc101,

Welcome to the EE Community. 🙂

Which plan are you looking at?

James

0 Helpful
Steve5624
Visitor

‎19-08-2022 03:16 PM

I tried to upgrade BT sport and they told me I need an Apple tv box . I told them that on the BT sport website it states that EE customers can get BT sport for £20 per month . They didn't know this at customer services . I have a sony bravia tv with the BT sport app and the Apple tv app pre- installed on my TV apparently I still need the apple tv box . For the sake of a fiver I will just go to BT sport directly .

0 Helpful
Jfw1
Contributor
Contributor
In response to Steve5624

‎22-08-2022 11:33 PM

Im having similar problem, I transferred myBY  SIM toEE and the plan included smart benefits including BT sport ultimate worth £20. I was told today that I can only watch on my phone unless I pay another £5. If i had known I would have stayed with BT as they have a cheaper plan with sport on my phone only. I haven't given up yet as i was told it included large screen access. So ringing them tommorow. 

 

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Jfw1

‎23-08-2022 08:13 AM

Let us know what happens after you speak to our Mobile Care team, @Jfw1

Chris

0 Helpful
Jfw1
Contributor
Contributor
In response to Christopher_G

‎23-08-2022 10:57 PM

Spoke with BT who then spoke to EE whilst I waited,  i was then told that although I have an e-mail from EE on Sunday 21/8/22 saying I can watch on large screen I was told that's not the case and the offer I agreed to that was ending last week didn't provide large screen access unless I paid £5 per month. 

0 Helpful
Jfw1
Contributor
Contributor
In response to Christopher_G

‎24-08-2022 08:23 AM

I changed to ee from bt last week and the offer I got was bt sport ultimate as an add on free worth £20.

I believed I could also watch on my TV with this offer. I even have an e mail from ee saying so. Now I'm told its another £5:per month to watch on TV.

Ee are still advertising  bt sport ultimate with large screen access for £20. So have I been misled. And was my add on only worth £15. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Jfw1

‎24-08-2022 03:47 PM

I'm sorry to hear that it isn't included in your plan, @Jfw1. Sorry for the confusion with that email too.

Chris