Hello @Lerum ,
Welcome to the community,
Did you just added it as an add-on? You need to activate it , here is a link that might help:
https://ee.co.uk/help/tv-sport/getting-started/set-up-my-tnt-sports-subscription
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
