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Blue Light Discount

bmoore94
Visitor

‎27-09-2023 05:59 PM

Hi,

Can anyone help. I am trying to validate a Blue Light Card in EE Perks to generate a code, but whenever I submit the picture of the card I receive an email back saying:

"Unfortunately, we won't be able to use this one as we've been unable to identify the details in the image. The following supporting information has been provided by the team: Please refer to Blue Light Discount terms for adding EE Perk"

The image of the card is clearly visible!

Any help appreciated, thanks.

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1 REPLY 1
Leanne_T
EE Community Support Team

‎27-09-2023 06:54 PM

Hi there @bmoore94 

Thanks for coming to the community. 

The photo ID, would need to be a photo of your work ID card and not the discount card. 

Is the work ID card what you have used? 

Leanne.

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