Apple Music Entertainment Add-on

[Kflibbz]

Hello, I noticed my previous bill increased by £10 and it looks like the additional charge is for the “Apple Music Entertainment Add-on” which carried over from my previous contract and was previously free. I cannot see any option in the app to remove this when I look in add-ons. Can this add on be removed without waiting in the 1 hour 15 minute call center queue? 

[Leanne_T]

Hi @Kflibbz 

Thanks for coming here. 

Can you try texting STOP MUSIC to 150, does this work for you? 

Leanne 🙂

[Kflibbz]

 

Hi @Leanne_T ,

Thanks for your response, unfortunately that doesn’t seem to fix it.

[Leanne_T]

Thanks for trying @Kflibbz 

If this has not worked, you would need to contact our mobile care team and they will get this removed for you. 

Leanne.