Apple TV add on

[Swilko72]

Hi I’m now on a SIM only deal so get an add on every month I can change (currently Apple Music). When I look at additional add ons under entertainment I see Apple TV free for 6 months. When I try to add it I get a message saying ‘we’ve had a problem loading this info. Please try again in a while’. 
I have tried this several times and get the same. Any ideas as to what the problem is?

Thanks

[Christopher_G]

Hi @Swilko72 

Have you had a free Apple Music trial with EE before? Could you try adding it through your EE Online account?

Chris

[Swilko72]

Hi Chris,

No first time with the Apple Muisc add on.

Tried to add it online but get same message. I’ll maybe try ringing 150.

Cheers

steve

[Christopher_G]

OK, thanks for letting me know, @Swilko72 

Let us know how you get on when you speak to the team on 150.

Chris