‎26-10-2022 08:34 PM
Hi, we have purchased the big screen add on to go with the BT sport smart benefit, and it will not work. The option to cast wont show up, cant log into BT on our smart TVs, and will not work on PlayStation.
Help?
‎27-10-2022 08:44 AM - edited ‎27-10-2022 08:45 AM
Welcome to the community, @scooobie.
Are both of your devices connected to the same WiFi network when you're trying to cast?
Are you given any error messages?
Chris
‎27-10-2022 07:44 PM - edited ‎27-10-2022 07:45 PM
Both devices are connected to the same internet, but the cast icon does not show up on BT while watching something. There are no error messages.
‎28-10-2022 08:16 AM
Thanks @scooobie.
Does the Large Screen Add-On show in your My EE Account?
Jon
‎28-10-2022 11:11 AM
Yes, it shows that we are paying for the big screen add on, but we cannot use it.
‎28-10-2022 12:26 PM
Since you can't cast or use it on the PlayStation, it sounds like an issue with the add-on.
I'd recommend getting in touch with our Customer Care team so they can check your account.
‎30-10-2022 03:33 PM
What topic do i choose for this issue? On customer service?
‎31-10-2022 08:00 AM
Technical support, then Mobile, @scooobie.
