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Asus Chromebook pixel10 pro

dannunes
Investigator
Investigator

‎13-11-2025 08:52 PM

Very misleading promotion and disappointed with EE to be running such thing.

Got told if we upgraded our 2 phones we could claim 2 free Chromebooks but at no point did we get told there was a limited amount. Waited the 14 days but then wouldn't let me claim saying the time wasn't up, next day try and claim only to be told promotion has closed due to all the Chromebooks being rewarded.

This feels like I have been mis-sold a phone as I probably wouldn't of upgraded to a Google as I normally have Samsung phones and claimed many free items with Samsung with no issues.

 

I feel like this promotion is to get you to buy a Google phone with the promise of a free Chromebook.

 

Extremely disappointed especially as I have 4 phones with EE and just moved my broadband over to them.

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33 REPLIES 33
garybs29
Skilled Contributor
Skilled Contributor

‎21-11-2025 05:46 PM

Are you going to have a moan at every other provider too? A free gift doesn not form part of a contract & google are the ones at fault here

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Chris_B
EE Community Star
EE Community Star
In response to Swordfish21

‎21-11-2025 06:37 PM

@Swordfish21  Perhaps reading the T&Cs of any free gifts might help.  It’s not an EE promotion it’s a Google promotion and free gifts are always while stocks last.   the free gift as mentioned it’s not part of the contract because it’s a free gift not a contract obligation. Basically you’re not paying for it, and you never agreed within the contract T&Cs that you would get it. It’s nothing to do with the contract that EE sold you.  Do you understand that !  
 EE can’t help it’s not an EE promotion.  Your issue lies with Google but they’ll just say it’s while stocks last and if stock is gone it’s gone.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Chris_B
EE Community Star
EE Community Star
In response to garybs29

‎21-11-2025 06:38 PM - edited ‎21-11-2025 06:39 PM

@garybs29  I wouldn’t say Googles at fault,  it was a free gift while stocks last.  All stock gone so Google have kept to the promotional offer.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Hugo-2022
Investigator
Investigator

‎22-11-2025 02:26 PM

Hi I'm having the same issue i got my pixel pro 10, within the time frame specified but cannot claim the Asus chrome book flip, I was informed that ee would honour this? I have always had Samsung phone's but decided to change for a pixel pro 10, partly because I researched the phone and it looked good and partly for the free gifts. If not I may just revert to Samsung 

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