Apple plus tv add on not working

Suzfedz86
Investigator
Investigator

‎02-01-2023 01:07 PM

I signed up to apple tv plus add on few weeks ago and all showing on my ee app that I have even when I text 150 it shows I have the addon until June 2023. Yet when I go to apple tv it doesn't work and says I need to subscribe. My phone is up to date and I have tried with WiFi on and off my phone and just using ee mobile data plus my phone is upto date 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎02-01-2023 01:14 PM

@Suzfedz86  On your iPhone go to settings>click your name at the top.  Click subscriptions and at the bottom click   EE plan benefits.  You need to link your EE offer to you Apple account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Suzfedz86
Investigator
Investigator
In response to Chris_B

‎02-01-2023 01:54 PM

I don't have iPhone I have Samsung ultra s22. 
PD33
Investigator
Investigator
In response to Suzfedz86

‎04-02-2023 07:53 PM

Did EE respond to this?

The apple sign in doesnt work with my smart tv either

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Darren1995
Explorer

‎13-01-2024 04:51 PM

Also having the same issue and can't seem to find help on it anywhere.

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Darren1995
Explorer

‎13-01-2024 04:59 PM

Someone else figured it out on this thread and it works!  EE sending out links that don't work.

https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-i...

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