Apple music

[Markp12]

Im being charged for Apple Music and don’t have an don’t have it as an add on 

[Leanne_T]

Hi @Markp12 

Thanks for coming here. 

Did you activate Apple Music through Apple? 

If you log into your EE app and select add-ons do you have Apple Music showing? 

Leanne 🙂

[Markp12]

No I have never had apple as a bolt on from either apple or ee I cancelled the free trial when asked just stop music to 150 

[James_B]

Does your Apple Music app show you have an active subscription, @Markp12?

Are you being billed for it via your EE bill, or directly by Apple?

James

[Markp12]

Im being bill via EE even though I stopped my free trail in April I’ve been billed every month since I’ve never had a subscription and it never has been a bolt on 6 months this has been going on even though on my phone it’s never said I’m subscribed and I txt stop music to 150

[Christopher_G]

Hi @Markp12 

Welcome to the community.

I'm sorry to hear that. If you speak to our Mobile Care team, they'll be able to look into this for you.
Chris

[zizou]

Speak with Apple Technical Support and ask them to unlink the email address from the Music account. EE Care Team won’t do anything. Then ask for a refund for every month you have been charged extra.