Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 69627 Views
  • 59 replies
  • 128 Helpful

Resolved! Laptop

I set a new contract for the Samsung galaxy flip5 phone and got a new Samsung laptop free.  When do I get the laptopRegardsKelly-Ann  Young

Resolved! Existing Apple music customer moving to EE

I am an exisitng apple music customer who has moved to EE and has opted for apple music inclusive extra. I understand that I need to cancel my exisitng AM plan to switch to EE's AM plan. However, if I cancel my current plan, wont I lose all my music ...

Resolved! New phone contract

Hi, I purchased the Samsung galaxy flip 5 phone back in September, I set up a new contract for flip 5 phone and you got a  free Samsung laptop in the offer.  Please could you advise me when will receive my new laptop.RegardsMiss Kelly-Ann Young   

My EE PERKS ACCOUNT

My perks account says it has been deactivated! But I cannot also register as a new customer because I am already registered. Please help? I see you can reset?  Amy 

ALyn3x by Explorer
  • 227 Views
  • 2 replies
  • 0 Helpful

Upgrading online

Hi. If I upgrade my plan online do my add ons automatically stay on my account? I don't want to lose my data boost / loyalty discount etc

Resolved! Cancelling roaming charges online

My daughter is studying in Canada - I bought her an add on that allows her to use her UK allowance whilst she’s out there but service is poor so it’s pointless. Also she can’t send texts so can’t cancel the add on from her phone. I can’t see where I ...

Jeff991 by Explorer
  • 321 Views
  • 4 replies
  • 3 Helpful

activate TNT

Can not activate TNT sports. I have spent hours making multiple attempts to activate through the BT sport page.After entering login details the page says "TNT Sports account not recognised" I know I have have this as an add on and have been a BT Spor...