Apple music inclusive extra- existing subscription

[Laura748]

I've subscribed to Apple Music for years directly through Apple. Have recently upgraded and opted for Apple Music as an inclusive extra to save me some money. Can I merge my account or apply a code to retain my library but not pay anything? If not  do I need to cancel my existing subscription before activating the new one?

I was sent a text with a link saying the extra had been added but the link just takes me to apples sign in page and nothing happens.

Any ideas? Tia x

[em2312]

I’ve got exactly same issue. I cancelled the one I was paying for but now can’t seem to link the added extra to my Apple Music account. Keeps saying subscribe again for £10.99 and no re subscription applicable. 
added extra showing on my re account 

[Leanne_T]

Hi @Laura748 @em2312 

Thanks for coming here. 

If you're currently subscribed to Apple Music, you will need to cancel your existing subscription before you choose it as a Inclusive Extra. Once you get confirmation that your subscription has been cancelled, you can choose it as a Inclusive Extra.

Has your Apple Music with Apple now ended? 

Leanne. 

[NEILLO1]

Hi, I have upgraded my phone this week. I chose Apple One as my inclusive extra ( i.e. Full Works for iphone ).

I was already subscribing to Apple One directly through Apple.

I went into your stores in both Hove and Brighton to have them explain to me how the process would work in terms of switching from my direct subscription to that of the EE plan. At no time was I told that I first had to cancel my Apple One subscription with Apple, first.

How do I now proceed with cancelling my direct subscription with Apple ?

[Ali_A]

Hi @NEILLO1 
 

You'll need to cancel your subscription by going into your phone Settings > Subscriptions and switching off the relevant Apple One chargeable product.
 

Ali