02-01-2023 02:14 PM
I have an apple music add on for 6 months with my new phone but it doesn’t work and it says no subscription is found through Ee and I got a message from 150 saying I have it, but it isnt applied
03-01-2023 08:42 AM
Hello @aaminaharooj.
Welcome to the EE Community.
Have you text MUSIC to 150 and followed the set up?
If yes, have you had Apple Music free with EE before? even on previous contracts.
Katie
03-01-2023 03:26 PM
Yes and it says they’re unable to add it. I have the add on but it just wont let me apply it and im not sure why
03-01-2023 03:44 PM
Hi @aaminaharooj.
Could you confirm if you have ever had Apple Music with EE before?
03-01-2023 04:00 PM
No i have not, but when i go on the app they offer 1 month free with apple
03-01-2023 05:59 PM
Thanks @aaminaharooj.
I'd recommend getting in touch with our Customer Care team about this so they can check your account and make sure it's set up correctly.
Jon
10-11-2023 09:54 PM
Hi
I have not received my activation code for apple music. Can you help?
11-11-2023 07:46 AM
Hi @Jamesob,
Which Apple Music subscription/offer are you trying to activate?
James
