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Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by • Visitor
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  • 2 replies
  • 0 Helpful

Can't make international calls from Taiwan

Hello, I am having the same issue calling the UK from Taiwan. I have activated the option so that my UK data and calls can be used in Taiwan for 24 hrs to enable calls but I all calls are failing - including 150 to EE. Help!

Open letter to Claire Gillies

Dear Ms GilliesUnder your predecessor EE had a policy to misrepresent products to existing customers in the knowledge that they would merely offer a derisory compensation package following a referral to a powerless ombudsman. I am wondering whether t...

TimBarber by • Investigator
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  • 2 replies
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Can't call or receive calls Indonesia

Hi, I've tried finding my answer in other chats, but I've had no luck.I am in Indonesia and I can't make or receive any calls.  My global roaming activated since before, no set spend cap, network selection is automatic... I have purchased a local esi...

idlapf by • Explorer
  • 24 Views
  • 3 replies
  • 1 Helpful

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by • Visitor
  • 25495 Views
  • 82 replies
  • 40 Helpful

Unable to receive calls roaming Thailand

We are roaming in Thailand and since May 20 we can no longer receive calls. From discussion many people roaming having exact same issue across at least 4 countries I am aware of, all with EE sims.We have tried in country (Thailand) and from numbers i...

Discovery plus activation

HELP! I have been trying tom activate my discovery+ for over a month and in total I have spent 8 hrs trying!I have the code to activate it on my tv screen but NOTHING works! I opened a discovery+ account that didn't work. I open the EE link that only...

New to EE

Hi,     I've recently just joined EE and have received my device. On the order email it also says that there should be a Free Minute One for Samsung Fold6. I had to look it up to find out that this was a case and a screen protector. There was nothing...

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