Apple TV+ verification

[8Megan8]

Hi,

I have an android phone and have activated the Apple TV+ addon. In EE app showing I have it free until May. I received a text from EE with a link to register on apple tv site. Apple ID signed in okay. However, it will not verify my phone number at the stage - The phone number associated with this subscription must be verified.  It has this message "This phone number could not be verified for this subscription."

Chat to EE helpdesk and tried all sorts.. turn WIFI off and use 4G, sent me another link, try number with/out +44, original sim number and port number.  Nothing worked. 

Read something online saying it is because I have not got an EE iPhone but EE helpdesk  think it should verify on my android phone and then I can watch on my WIFI iPad.

Can anyone help? 

Thank you.

[Leanne_T]

Hi @8Megan8 

Thanks for coming to the community. 

Could you try signing into your Apple account and checking the number Apple have registered to see if this can be edited and updated to the Android number? 

Leanne 🙂

[8Megan8]

Hi @Leanne_T ,

Thanks for your reply.

I can changed the alternative number for 2 factor authentication but it will not let me add my number to the username, just my email address.  I am assuming because it is an android number.

Megan

[Leanne_T]

Hi @8Megan8 

Can you access Apple TV+ without adding this number? 

Leanne.

[8Megan8]

Hi @Leanne_T 

I can sign into Apple TV+ on mu android phone but I cannot register the 6 months free offer for the last step is the verification by typing in my phone number and it fails every time with error "This phone number could not be verified for this subscription".I do not how it verifies the phone number. 

Megan

[Leanne_T]

Thanks @8Megan8 

In this case, I would suggest getting back in touch with our technical support team to get this looked into in more detail. 

Thanks 🙂

Leanne. 

[8Megan8]

Hi @Leanne_T 

Okay. Last time it took 2 hours. I will try to find time else just abort. 

A quick question,  do you know how to get my phone to display my port number rather than the temporary number? I had it done by the provider before,  something to do with a reset at the provider's end.

Thank you for trying.

[Leanne_T]

Hi @8Megan8 

When you call us the team will be able to refresh the network settings for you to display the correct number in your phone settings. This may also help with the Apple TV+ set up once this shows correct for you 🙂

Leanne.

[8Megan8]

Thank you.

Have a nice day.

[Leanne_T]

Thanks very much @8Megan8 

Have a lovely day too 🙂

Leanne.